With the advent of social media, companies are now closer than ever to their buyers’ feedback. However, these buyers may or may not be charitable with their opinions. Occasionally, a business may encounter a consumer who wasn’t happy with their experience or the product itself. It can sometimes be difficult, though, for a business owner […]
Tag: customer
How Intel and Burger King built an order recommendation system that preserves customer privacy
Join GamesBeat Summit 2021 this April 28-29. Register for free or grab a discounted VIP pass today. The pandemic has placed enormous strains on the restaurant and fast food industries. Within a month of the health crisis, 3% of restaurants had closed for good and another 11% anticipated doing so within the following month, according […]
15 CRM Tools To Help Businesses Build Positive Customer Relationships
Building positive relationships with your customers is essential to running a successful and sustainable business. That’s why many business owners rely on customer relationship management (CRM) tools to connect with clients and nurture ongoing interactions. With so many options on the market, leaders may not know where to start in their search for a great […]
How AnyRoad lets brands measure customer experiences online and offline
From TikTok to Instagram, how’s your creative working for you? In digital marketing, there’s no one-size-fits-all. Learn how data can make or break the performance of creative across all platforms. Register Now Join Transform 2021 for the most important themes in enterprise AI & Data. Learn more. AnyRoad, an “experience relationship management” platform that helps […]
Harness embraces open source and pledges to support community ‘like an enterprise customer’
Is AI getting used responsibly in health care? AI is poised to impact health care dramatically, but how do you ensure it’s used equitably across all populations? Learn what’s needed. Register Now Join Transform 2021 for the most important themes in enterprise AI & Data. Learn more. Some two months after announcing $ 115 million […]
6 Ways to Get People On Board When Seeking Customer Insights
Asking the right survey questions is only half the battle. March 16, 2021 5 min read Opinions expressed by Entrepreneur contributors are their own. By now, we all know that key to cultivating a creative business — one driven by innovation — is to ask lots of questions. Warren Berger wrote a best-selling book about […]
6 Ways to Persuade a Customer to Do What You Want
If you want to get a “yes” from a consumer, write down these strategies from top salespeople and entrepreneurs to win people over. This article was translated from our Spanish edition using AI technologies. Errors may exist due to this process. The word “influencer” is used a lot in business, but how does the power […]
Will Wix Answers Become A Player In The Crowded Customer Service Platform Market?
I’m fascinated by the origin stories of companies, particularly in the customer service and experience space. How they came about? Why they came about? I remember speaking to Mikel Svane back in 2012 about how he and his colleagues were frustrated at the state of customer service software, how unfriendly and hard to use it […]
Sitecore acquires Boxever and Four51 to give marketers a better view of every customer
Join Transform 2021 for the most important themes in enterprise AI & Data. Learn more. Sitecore, a provider of digital experience management software, this week announced it has entered into definitive agreements to acquire Boxever, whose customer data platform (CDP) is accessed via the cloud, and Four51, which offers an ecommerce platform invoked using application […]
The Ultimate Guide to Customer Service Can Help Your Business Grow and Retain Customers
This $ 20 course could change your business. February 27, 2021 2 min read Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners. Any entrepreneur worth their […]
Understanding the Customer ‘Why’ and Why It Matters
Traditionally, companies gather customer feedback and measure sentiment in a variety of ways, from surveys to satisfaction scores to support calls and focus groups. While these are important to gathering feedback, they are missing one key element: Understanding the ‘why’ of customer behavior. In the new digital-first era, we need to evolve from just gathering […]
How To Overcome Customer Objections Using Social Media
By John Turner, founder of SeedProd, the most popular coming-soon page solution for WordPress used by over 800,000 websites. Do you want to overcome customer objections and get more sales using social media? Business owners and marketers understand the power of platforms like Facebook and Twitter. When you consider that by 2022, social media is […]
The Power of Empathic Storytelling: How to Make Your Customer the Hero of Your Story
February 16, 2021 15+ min read Opinions expressed by Entrepreneur contributors are their own. Imagine living in the 1800s. Besides (or perhaps because of) the obvious lack of modern technologies and medicines, the average life expectancy was just 40 years. I’d most likely be dust in the wind. Despite increases in global life expectancy over […]
The power of audio: Building customer connections and boosting loyalty (VB Live)
Data: Meet ad creative From TikTok to Instagram, Facebook to YouTube, and more, learn how data is key to ensuring ad creative will actually perform on every platform. Register Now Presented by Dolby Audio is a powerful way to reach customers, and doing it right can increase connection, personalization, and productivity. Learn how branded audio […]
Tealium raises $96 million to automate customer tracking on the web
How open banking is driving huge innovation Learn how fintechs and forward-thinking FIs are accelerating personalized financial products through data-rich APIs. Register Now Customer data orchestration startup Tealium today announced it has raised $ 96 million at a post-money valuation of $ 1.2 billion. The company says it plans to use the funds to bolster […]