Miscellaneous

The CEO of Delta Air Lines Just Shared the Perfect Leadership Message for 2021, and It’s Only 7 Words

As regular readers will know, I’m convinced that business leaders in every industry should watch and learn from the airlines. In fact, I wrote an ebook about the idea called, Flying Business Class, which you can download here for free. It’s not necessarily that the airlines like Delta, United, American and Southwest get things right, […]

Miscellaneous

Delta Did Something Truly Remarkable. Its CEO’s Explanation Shows the Power of Expectations

If you still had any question whether 2020 is a very strange year when the completely unexpected can quickly become “normal,” we now have this: Major airlines have started eliminating one of the most arbitrary, but profitable things about their business: the “change fee.” You know, the $ 200 (or more) they pocket whenever your plans change […]